Shaderlight for SketchUp 3D Rendering Technology

Shaderlight Stopped working

Jun 02, 2017 03:38pm franco Total Posts: 5	Hi - Shaderlight quits unexpectedly every time I try a render and I am not getting a response from the support team. My license keeps having to be re-set. Is there a reason for this? Franco

Jun 02, 2017 03:56pm kate Total Posts: 117	Hi Franco We responded to your email earlier today so apologies if you didn’t receive it. To help us diagnose what’s happening can you please provide some additional information. Does the problem happen when you render a different scene? If so, can you explain in more detail the steps leading up to Shaderlight closing? Have you recently changed anything with your rendering setup? Installed a new plugin for example. Please can you email us at [email protected] with this information and we can assist you directly. many thanks Kate