Kate replied with the following solution which worked for me:
Ok. Can you please try installing the Microsoft Visual C++ 2010 Redistributable Package (x64) from the following location:
https://www.microsoft.com/en-gb/download/details.aspx?id=14632
Download Microsoft Visual C++ 2010 Redistributable Package (x64) from Official Microsoft Download Center
The Microsoft Visual C++ 2010 Redistributable Package installs runtime components of Visual C++ Libraries required to run applications developed with Visual C++ on a ...
www.microsoft.com
We believe the error might be to do with some missing Windows components and the above package should fix it.
If you still have problems, please do let us know.