Shaderlight for SketchUp 3D Rendering Technology

URGENT - transparent background

Sep 16, 2019 01:18pm LKA71 Total Posts: 10	Please help! When rendering in sketchup and export image in tiff or png, the transparency alpha channel for background is missing!! Any suggestion?

Sep 16, 2019 03:55pm EGIE Total Posts: 509	hi - could you please share screenshots of your model including your SketchUp shadow settings and your Shaderlight render settings. To show us the result you have achieved so far does not hurt as well :-) Essentially, this topic also shows all necessary steps: https://artvps.com/index.php/discuss/viewthread/3157/

Sep 16, 2019 04:53pm kfoojones Total Posts: 286	It looks like we inadvertently introduced a bug that broke the transparency information in PNG and TIFF output in the 7.1 update. We have found a fix and are preparing a 7.1.1 update that we hope will address the problem you’re describing. Apologies for the inconvenience! Regards, Shaderlight support

Sep 16, 2019 06:31pm kfoojones Total Posts: 286	The 7.1.1 release should fix this issue and is now available for download from the following links: Windows: https://artvps.com/dl/ShaderlightForSketchUp_711.msi Mac: https://artvps.com/dl/ShaderlightForSketchUp_711.dmg Thank you for reporting this issue and thanks for your patience! Regards, Shaderlight support

Sep 17, 2019 06:27am LKA71 Total Posts: 10	At the speed of light!! Works perfectly, thank you so much!!