Hello,
There are a few things to check for when transparent objects don’t look transparent:
1) For non-thin glass transparent Shaderlight materials, transparent objects need to be modelled as solid objects – that is have a ‘front’ and a ‘back’ surface modelled using SketchUp faces. (For panes of glass etc, you can usually get away with two faces, because the ‘edges’ are embedded in the opaque window frame/wall. For free-standing transparent objects, all of its faces need to be present so that rays can correctly enter and leave the volume of the transparent object in all directions.)
2) The objects behind the transparent material need to be brighter than the objects in front of the transparent material. Because most transparent materials are also reflective, if the reflections (often of the sky) are brighter than the transmitted light, the reflections can drown out the other objects.
3) The material colour needs to be quite bright and the SketchUp Opacity setting needs to be quite low if the transparent object is thick. The material colour combined with the opacity setting determine the rate of absorption within the transparent object. So, dark, thick objects will absorb any light coming through them and you will be left with just the reflection from the front face, which, depending on the brightness of the surroundings, might make it appear white.
If none of that helps, could you post a screenshot showing your SketchUp model and the resulting render? That might provide enough hints to prompt some other suggestions. Alternatively, you could post a link to your model (via Dropbox or similar) so that we can take a more detailed look. If you can’t share your model publicly, feel free to send the link to us directly at .
Regards,
Shaderlight support