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Support

From 1st October 2008 ART VPS Ltd will no longer be offering the RayBox rendering solution however existing customers can be assured that valid support contracts will be continued and updates will be available for RayBox, RenderDrive and PURE for the duration of their contract and can be downloaded from the Secure Members Area.

Customers without current support contracts will be able to purchase any new release of software for a one off fee.

Updates for Maya 2009 and 3ds Max 2010 (or equivalent next release) will be made available for all supported products.  Following on from this, new releases will be reviewed.

NOTE: AV6.5 will be the last software update available for the RD5000.

If you have any questions regarding this announcement, please email

Contacting ARTVPS support

When reporting problems or bugs to ARTVPS Technical Support, the following information is required. Failure to provide this information will result in delays in processing Service Requests.
  • Company name and contact details
  • Product (e.g. RayBox, RenderServer etc)
  • Release & Service Pack Version (e.g. AV6.0.02)
  • Problem Description (along with supporting data as necessary to reproduce)
  • Business Impact / Severity (1, 2, 3 or Query).